The DHS Ombudsman has issued two reports in the last two years that offer an outstanding roadmap of specific stepst that USCIS can take to provide more clear, rapid and useful responses to constituents. USCIS responses to date have been largely disorganized, unresponsive, and naysaying. DHS could save a lot of money in planning and goal-setting if the Ombudsman's recommendations were implemented, rather than disputed and ignored.

DHS is working with finite resources. It makes sense to take advantage of thoughtful, carefully considered recommendations for strengthening our immigration process that have *already* been vetted by a neutral third party US government representative.